服务Coordinator

Retork.Office: USA - Rochester - Rotork Controls Inc.

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立场摘要

The Opportunity

This is a key role in the service team, focused on establishing and maintaining relationships with our customers, scheduling field and in house service jobs and ensuring all service administration is up to date and accurate.

此角色的核心功能是管理我们的服务计划，并为客户提供主要联系，包括澄清和满足客户期望，协调订单/时间表更改和在服务后执行后执行。您将始终如一地与渠道合作伙伴和地区销售管理人员在其领土上进行的渠道合作伙伴和地区销售管理人员进行沟通，并与服务技术人员协调，以确保及时完成其文书工作。服务协调员还将与我们的质量和工程部门密切合作，有关不合格报告（NCR）和保修相关问题。

Experience Requirements:

• 强大的技术能力
• Technical degree or equivalent experience
• Strong Customer Service Skills
• Ability to multi-task and organise priorities
• Understanding of basic electrical schematics and wiring diagrams
• Proficient in Microsoft Office applications

The Successful Candidate Will Be Someone Who:

• Technically minded
• 良好的组织技能
• 独立和资源

About Rotork

Retork.is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Retork.is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

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