IT Apprentice

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Position Summary

The Role

The To dojo.provide first line hardware, telephony and associated applications support To users globally.

Responsibilities:
• Respond to incoming requests made via a variety of channels (email, web, voice), against thresholds in line with the contracted service levels.
Log, categorise and prioritise all level 1 st calls "according to the agreed SLA.
• Fix first time calls the where appropriate, to the customer satisfaction.
• Maintain customer service standards by answering all calls promptly, remaining courteous and professional at all times.
• Contribute to the overall achievements of the required Service Level by maintaining agreed personal targets. Assist in ensuring SLAs and KPIs are met.
• Escalate issues that affect more than 1 person to 2nd line.

The Required skills and experience:
• Basic IT knowledge
• Basic knowledge of desktop environments (XP/Windows 7, Windows 10)
, a Good understanding of company's technologies, o a telephony.

Required Competencies:
• Analytical thinker, resolve the problems with a strong focus on attention to detail.
• Stakeholder management - to engage and motivate others. The Customer and business focused at all times.
• Adaptable - cope with the unexpected, the manage the problems.
, a Strong decision making ability to make decisions quickly in a crisis situation.
• Communication - excellent listening plus written and spoken skills. Empathise and understand the company cultures.
• levels - self - motivated with good time management skills to manage own workload.

The About Rotork

Rotork is the market - leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across indicates many industries worldwide.
Our purpose is Keeping the World Flowing for Future broke.
For over sixty years, the world has relied on us to create the things that keep everything moving. The From oil and gas to water and shipping, pharmaceuticals and food - these are the flows on which our modern world depends.
Today we 'r e respected and admired for our people, the performance and products. Our success flows from our commitment to engineering excellence nessuah brokerage, and that' s what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market leadership. It 's a great time to join us and make an impact in shaping the future of our business.

Please send your CV and apply for new to us